Terms of service

General conditions of purchase

  • The website anaicollection.com is an online store of physical products.
  • When you pay and complete the order, you accept the conditions of a sales contract. All the requirements are detailed below.
  • The object of the contract is that you pay for the products, and we ship and deliver them. In other words, once payment is made, we are obliged to ship the products.

 

1. Shipping

1.1 Delivery times

  • UK, US: 5-8 days
  • Europe, Canada, Australia: 7-15 days
  • New Zealand, Switzerland, Martinique, Denmark: 10-20 days
  • Norway, Sweden, Finland, UAE: 15-25 days

1.2 Shipping conditions

  • The shipping cost is 10€. Although ANAI may, from time to time, offer free shipping.
  • You must ensure that the shipping address is correct and the contact phone number is valid.
  • The shipping company will try to deliver to the address indicated in the order. If this is not possible, you agree to pick up the order at the pickup point and time indicated by the carrier, following the standard rules of all delivery services. If you do not manage to pick it up on time, the order will be returned, and we will arrange a new delivery. There is no refund option for this reason.
  • You agree to accept delivery of the order. Refusing delivery does not entitle you to a refund.
  • PO Box: We prefer not to ship to PO Box because delivery is not guaranteed. The package is considered delivered when it is deposited in your box. Therefore, if you place an order with delivery to a post office box, we are not responsible for the correct delivery. You will take the risk (of course, you will have a shipping number assigned to you so you can track the shipment, and the delivery time does not vary either).
  • ANAI indicates on its website the standard shipping times for each region. However, these times may be affected by the effects of the covid pandemic or high peaks in demand (e.g. Black Friday, because this campaign saturates all transport and delivery companies and is a matter beyond our control).
  • ANAI provides its Website tools for you to track your shipment. You can also email us to have more information about the delivery.

1.3 Customs:

  • ANAI takes care of customs for all orders within the EU.
  • ANAI does NOT handle customs for countries other than the EU. So far, no customer has reported any issues in this regard (even for people who have purchased more than 10 units). The reason is that most countries have a limit of about $250 import value that is duty-free.

1.4 Shipping incidents

  • If the shipment is returned because you provided the wrong address or did not pick it up on time, a new delivery will be arranged. However, please note that this is a slow process. This is because the delivery companies are slow to process this type of incident. There is no refund option for this reason.
  • If the shipment is lost or misplaced: ANAI will send a new unit. Unfortunately, there is no refund option for this reason.
  • If the delivery company delivers the order to the wrong address, we will tell you how to file a claim by email or through their website. With the proof of submission, we can send you the order again. There is no refund option for this reason.

 

2. Exchanges and returns

    At ANAI, we want you to feel supported and informed. Please read our policy carefully.

    2.1. The 30-Day Return Window

    We offer a 30-day return policy from the date of delivery, structured in two straightforward phases:

    • Phase 1: Full Refund or Exchange (Days 1 – 14)
      During the first 14 calendar days, you may return any item for a full monetary refund to your original payment method, or exchange it for a different size/product (provided strict hygiene conditions are met).
    • Phase 2: Store Credit or Exchange Only (Days 15 – 30)
      For returns requested between day 15 and day 30, we will gladly accept your return in exchange for Store Credit or a direct product exchange. Cash refunds are not available during Phase 2.

    2.2. Strict Hygiene Requirements (Crucial)

    In accordance with Article 16(e) of Directive 2011/83/EU, intimate garments and cosmetics are sealed for health protection and hygiene purposes.

    Your right of return/exchange is completely lost the moment the item is unsealed. We will only accept items that are:

    • completely unused, unworn, and unwashed
    • free of any marks, stains, or odors
    • returned with the original disposable hygiene sticker/seal 100% intact.

    If an item is returned with a peeled, tampered, or missing hygiene sticker, the package will be rejected and sent back to you at your expense.

    2.2.1 Intimate Cosmetic Products and Washable pads

    Due to hygiene regulations:

    • cosmetic items cannot be returned or refunded once opened
    • washable pads cannot be returned or refunded once opened
    • if the product arrives damaged or defective, we will send a replacement

    2.3. Opened Cosmetics

    Due to the same health and safety regulations, intimate cosmetic creams, washes, or serums cannot be returned or refunded once the outer safety seal has been broken.

    2.4. How to Request a Return (The "1-Click" Portal)

    To exercise your right of withdrawal, you do not need to send complicated letters. Simply reach our support team at hello@anaicollection.com stating your Order Number.

    Return Dispatch Deadline

    Please note that communicating your withdrawal is only the first step. Under EU regulations, you must hand the sealed product over to the carrier no later than 14 calendar days from the day you requested the return. Returns dispatched after this 14-day window has expired will be rejected and the right to a refund will be forfeited.

    2.5. Shipping Costs for Returns

    • Standard Returns / Size Exchanges: The customer is responsible for the direct cost of shipping the item back to our warehouse. ANAI will cover the cost of shipping the new exchanged item back to you.
    • Error / Incorrect item received: If we made a mistake fulfilling your order, we will provide a prepaid return label at zero cost to you.

    2.6. Damaged Parcels vs. Defective Goods

    • Transport Damage: If your parcel arrives visibly crushed or torn by the courier, please report it to hello@anaicollection.com within 48 hours with a photograph so we can file a claim with the carrier.
    • Legal Guarantee (Manufacturing defects): You are covered by the EU statutory warranty for faulty goods. If an item reveals a genuine manufacturing defect, please contact us. We will inspect the issue and offer a free replacement or a repair. If a replacement is not possible, you will receive a full refund.

    2.7. Shipping Issues

    If your order arrives incomplete, damaged, or incorrect:

    • we will send the missing or correct item(s)
    • refunds are not issued for shipping or fulfillment errors

    3. Pricing

    Prices shown on the website anaicollection.com are the final prices for customers.

     

    4. Discounts

    Discounts are routinely offered for multiple unit purchases of absorbent undies and washable pads.

    Higher discounts may be offered from time to time in the form of "Flash Offers". However, this type of offer may not be accumulated to the discount for purchasing several units or to the personal discounts that the customer may have.

    Personal discounts may be given to specific customers as compensation for an incident. These discounts cannot be accumulated to the discounts for purchasing several units and Flash Offers. These types of discounts do not have an expiration date.

     

    5. Use of the Website

    Use of the Website for fraudulent purposes or in connection with crimes or illegal activities is not permitted.

    Likewise, it is prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene, or threatening material in any form or that infringes intellectual property rights, trademarks, confidentiality, privacy or any other right, or that is in any way harmful or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain letters, mass mailings or any other type of "spam" and, in general, any type of nuisance or unnecessary inconvenience.

    The User agrees to make lawful, diligent, honest, and correct use of all information or content accessed either through the website or through third-party websites accessed through links on the website, and all under the principles of good faith and respecting at all times the law and these General Conditions.

    Likewise, the User undertakes not to maliciously or intentionally cause damage or harm that may undermine or alter the website itself, as well as not to introduce or spread computer viruses that may cause unauthorized alterations to the contents or systems that make up the website.

    ANAI reserves the right to deny access to the website or even cancel orders to those Users who misuse the contents and/or breach any of the conditions appearing in this document.



    6. Intellectual Property

    The intellectual property rights of the web page anaicollection.com, its source code, design, navigation structures, and the different elements contained in it are property of ANAI to whom corresponds the exclusive exercise of the exploitation rights of the same in any form and, especially, the rights of reproduction, distribution, public communication, and transformation, by the legislation in force in Gibraltar.

    ANAI informs that it does not grant any express or implicit license or authorization on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, with the contents included in the Web. The total or partial reproduction of the contents of the Web is strictly forbidden, even through a hyperlink, without the express written consent of ANAI. The unauthorized use of these contents will give rise to legally established responsibilities.

    7. Hyperlinks

    Hyperlinks contained in the website may lead to third-party websites. ANAI assumes no responsibility for the content, information, or services that may appear on such sites, which will be offered exclusively for information purposes by ANAI, and in no case imply any relationship, acceptance, or support between ANAI and the persons or entities owning such content or owners of the sites where they are located.

    8. Partial nullity

    Suppose any of the clauses of these General Conditions are declared null and void. In that case, the remaining provisions will remain in force. They will be interpreted by the spirit of these General Conditions.

    9. Modifications

    The information on this website is current as of the date of its last update. ANAI reserves the right to modify these Terms and Conditions, its privacy policy, and other information. The entry into force of the modifications to the Terms and Conditions will occur from the moment of publication on this website.


    10. Personalization of the campaign

    The User is subject to a random campaign, so the delivery conditions that apply to each order may vary. Therefore, the User's personal data will not be considered a variable when determining the particular requirements of each order.


    11. Notifications

    All communications between ANAI and the User relating to the contracting of orders through the Web Site will be made in writing and by the communication procedures established in these General Conditions for each case.


    12. Language

    ANAI may translate these Terms and Conditions, its Privacy Policy, or any other operating rules, policies, or procedures published on the Web Site. However, the English version shall prevail in the event of a conflict.


    13. Supplier Ethics Policy

    As a reputable and reliable company committed to providing high-quality products to its customers, ANAI recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to regularly provide an environment that protects the health and safety of employees and their fundamental human rights. All suppliers must comply with national employment laws and regulations, particularly concerning the following.

    Minimum age for employment
    Free choice of employment
    Health and Safety
    Freedom of association and the right to collective bargaining
    Freedom from discrimination
    Freedom from harsh or inhumane treatment
    Working hours
    Wages
    Working conditions

    ANAI will never knowingly purchase supplies from countries that do not comply with the above principles. We also expect our suppliers to translate these principles into their relationships with their suppliers. Unfortunately, due to the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of every individual involved in the production of our products. However, as ANAI continues to grow, it recognizes the importance of acting proactively and doing everything possible to uphold the rights of those involved in manufacturing its products.